Frequently Asked Questions
Everything you need to know about your Hart Wholesale order.
What is the standard delivery timeframe for wholesale orders?
Most orders are processed within 24 hours and delivered within 3-5 business days. Expedited shipping options are available at checkout for urgent project requirements.
Do you offer bulk discounts for trade professionals?
Yes, we provide tiered pricing and exclusive trade discounts for contractors, interior designers, and retail partners. Please contact our sales team to set up a trade account.
What is your return policy for home hardware and supplies?
We accept returns on unused items in their original packaging within 30 days of purchase. Please note that custom-cut materials or special order items may be subject to a restocking fee.
Are your products covered by a manufacturer warranty?
All products sold by Hart Wholesale come with a standard manufacturer warranty. Specific warranty durations vary by brand and product category, typically ranging from 1 to 10 years.
Can I track my shipment once it has left the warehouse?
Absolutely. Once your order ships, you will receive an automated email containing a tracking number and a link to the carrier's portal to monitor your delivery status in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers for high-volume wholesale transactions.